意大利经济社会学家帕累托所在他的帕累托定理中指出,企业80%的收入来自于那些仅占总数20%的客户。烟草行业也不例外,工业企业如上烟集团、云南中烟作为销量领先的大型烟草行业工业企业,其卷烟销量大,烟叶需求量大,故各地烟草公司在客户关系管理中必须要对工业企业客户进行客户分级管理。 His Pareto theorem, the Italian economic sociologist Pareto, points out that 80% of an enterprise’s revenue comes from customers that make up only 20% of the total. Tobacco industry is no exception. Industrial enterprises such as Shanghai Tobacco Group and Yunnan Tobacco, as the leading large-scale tobacco industry industrial enterprises with large sales volume of cigarettes and large demand of tobacco leaf, are required by the tobacco companies in all regions to manage industrial enterprise customers Customer classification management.