情绪管理是图书馆人本管理的中心环节,发展了图书馆人本管理的内涵。基于对图书馆情绪管理的内容、特点及实现途径的描述,文章指出,要使读者满意,就必须使图书馆员先满意,也就必须对馆员的非理性因素(即情绪)进行管理,并强调了尊重人的尊严与价值是情绪管理的基础。 Emotional management is the central part of library humanistic management, which has developed the connotation of library humanistic management. Based on the description of the content, characteristics and ways of realizing the library’s emotional management, the article points out that for the satisfaction of the readers, the librarians must be satisfied first, and then the irrational factors (emotion) of the library staff must be managed, And emphasized that respect for human dignity and value is the foundation of emotional management.