在四川汶川强地震发生一个多月后,上海市质量协会请来了郭重庆院士作报告。在演讲了“服务转型——一个世界性的趋势”后(本刊上期已作报道),他又作了一场题为“重大突发公共事件的应急管理”的报告。郭院士的一些研究与观点,对日益关注经济和社会可持续发展的质量工作者来说,是及时的、重要的和极有帮助的。 More than a month after the Wenchuan strong earthquake in Sichuan Province, the Shanghai Quality Association invited Professor Guo Chongqing to make a report. After delivering his speech on “Service Transition - A Global Trend,” as reported in the previous issue of this issue, he also made a report titled “Contingency Management for Major Emergencies”. Some of Guo’s research and ideas are timely, important and helpful to quality workers who are increasingly concerned about the sustainable development of economy and society.