持续改进的核心在于过程,只有在过程以某种方式发生改变后才能实现改进。从改善(kaizen)活动到精益制造再到六西格玛项目或过程再造,有许多能使过程变得更为有效和高效的理念和方法、工具被开发出来。这些创新大部分来自管理实践,再由专家加以解释和阐述。 这样多的好方法使人困惑,就如厨师推销自己的烹饪法是万能的一样。实际上,每种方法 At the core of continuous improvement is the process, which can only be achieved if the process changes in some way. From kaizen activities to lean manufacturing to Six Sigma projects or process reengineering, there are many ideas and methods that have made the process more effective and efficient, with tools developed. Most of these innovations come from management practices, which are then explained and elaborated by experts. There are so many good ways to make people confused, just as the chef selling his own cookery is almighty. In fact, each method