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一、基本概念主线业务是指需要由若干个部门协作完成的前后衔接、环环相扣的一系列业务工作。这些部门通常居于不同的管理层次,每一部门各有其独立的职责范围。主线业务概念的提出是强调要通盘考虑这些业务活动的全过程。主线业务分析活动(简称主线业务分析)是指从整个专业系统角度对主线业务有关的业务活动所进行的描述和规定。内容包括:划分工作阶段和工序,编制工作流程,确定每一工序的承办机构和部门或岗位、活动内容、方式方法、目的、职责及工作质量要求,并对一项管理工作或管理活动的目标、程序,对每一工序或工作环节的活动内客、方式方法、工作标准、承办者及其职责权、考核办法等作出明确具体的规定。主线业务的阶段划分一般反映不同管理层次和不同管理机构的任务分工。通俗地讲,主线业务分析是理顺管理工作中的各种关系,建立高效优质运行秩序的一种管理活动。
First, the basic concepts The main line of business refers to the need to be completed by the collaboration of several departments before and after convergence, a series of interlocking business. These departments usually reside at different levels of management, with each department having its own separate terms of reference. The concept of the main line of business is emphasized to the overall consideration of these business activities. The main line business analysis activities (referred to as the main line business analysis) refers to the description and provisions of the business activities related to the main line business from the perspective of the entire professional system. The contents include: dividing the work stage and working procedure, preparing the work flow, determining the contractor and department or position, activity content, ways and means, purpose, duty and work quality requirements of each working procedure, and defining the goal of a management work or management activity Procedures for each process or work activities within the customer, methods and methods, work standards, contractors and their rights, assessment methods to make clear and specific provisions. The division of phases of the mainline business generally reflects the division of tasks between different management levels and different regulatory agencies. Practically speaking, the analysis of the main line of business is a kind of management activity that straightens the various relationships in the management work and establishes an efficient and good running order.