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公共服务热线的设立,在政府部门和百姓之间构建了一条信息通道,对于拓宽社情民意反映渠道,建设服务型政府有积极的意义。那么,国内公共服务热线的实际作用如何呢?老百姓能打通吗?服务水平如何呢?
The establishment of a public service hotline has created an information channel between government departments and people, which is of positive significance for broadening the channel of social and public opinion reflection and building a service-oriented government. So what is the actual effect of the domestic public service hotline? Can people get through? What is the service level?