文章就如何融入用户知识过程,探索了通过资源基础、服务手段、技术工具三者集成来再造知识服务流程。在此基础上,从管理制度层面,提出以问题分配、调用资源、职责界定、考核绑定四种制度为主的知识服务制度优化策略,为图书馆知识服务制度建设提供参考。 This article explores how to rebuild the process of knowledge service through integration of resources, service tools and technical tools on how to integrate user knowledge process. On this basis, from the perspective of the management system, this paper proposes a knowledge service optimization strategy based on four systems: problem allocation, resource mobilization, responsibility definition and assessment binding, which provides a reference for the construction of library knowledge service system.