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本文介绍IBM（英国）公司哈文特工厂如何处理质量保证问题。·引言任何组织为在市场上站住脚要有两个突出的因素，即不断地改进产品质量和加强对用户的服务。
This article describes how the IBM (UK) company Havant Plant deals with quality assurance issues. • INTRODUCTION There are two outstanding factors for any organization to stand firm in the market, that is, to constantly improve the quality of its products and strengthen its services to users.