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我国法律规定了铁路运输企业的法定义务和合同义务,同时也为旅客在受到人身伤害时向铁路运输企业提出赔偿奠定了法律基础。但在考察各项事故赔偿的请求权基础时,应考虑到相关法律法规还不完善,而旅客相对于铁路运输企业作为弱势群体等因素,对旅客实行倾斜保护,在铁路运输企业和旅客之间找到利益平衡点,对两者的利益进行合理分配,实现社会的公平,更主要的是要求铁路运输企业大力承担起社会责任。
Our law stipulates the statutory obligations and contractual obligations of railway transport enterprises, and at the same time, it also lays the legal foundation for passengers to offer compensation to railway transport enterprises when they are harmed. However, when examining the basis for claims of various accidents, the relevant laws and regulations should be taken into consideration and the passengers are inclined to be protected from the railway transport enterprises as a vulnerable group and other factors. Between the railway transport enterprises and passengers Find the balance of interests, rationally allocate the interests of both, and achieve social fairness. What is more important is to demand that railway transport enterprises vigorously shoulder their social responsibilities.