通过对近年来图书馆突发性公共事件的阐述,说明在当前信息开放透明的大环境中,图书馆也要有敏锐的公关危机意识。对公关危机进行了简要分析,提出展开危机公关的手段,建议图书馆要尽快建立危机公关决策系统,以便应对突发危机的发生。 Through the expounding of sudden public events in the library in recent years, it shows that in the current environment of open and transparent information, libraries should also have a keen sense of crisis of public relation. A brief analysis of the public relations crisis, put forward the means of public relations crisis, suggested that the library should establish a crisis public relations decision-making system as soon as possible in order to cope with unexpected crises.