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在知识经济时代,企业所处的商业环境发生了根本性的变化:顾客需求不断变化,技术创新不断加速,产品生命周期不断缩短,市场竞争日趋激烈……这一切构成了影响现代企业生存与发展的三股力量:顾客、竞争和变革。工业经济时代的商业规则和管理模式已不能使企业适应外部环境,甚至严重影响到企业的生存,而问题的关键不在于工作本身和工作的人,在于整个流程的结构和企业发展的着眼点,因此业务流程重组势在必行。
In the era of knowledge economy, the business environment in which companies are located has undergone fundamental changes: constantly changing customer demands, accelerating technological innovation, ever-shortening product life cycles, and increasingly fierce market competition. All this has affected the survival and development of modern enterprises. The three forces: customer, competition and change. In the industrial economy era, business rules and management models have failed to adapt enterprises to the external environment, and have even severely affected the survival of enterprises. The key to the problem lies not in the work itself and the people involved in the work, but in the structure of the entire process and the development of the enterprise. Therefore, business process reorganization is imperative.