近期去德国培训(是的,软实力已经冲出亚洲,走向欧洲),顺路考察了瑞士、荷兰和法国,一路感悟很多,欧洲的软实力体现在方方面面,在此和诸位分享,供您借鉴。一开始去坐的瑞航的飞机就没有东航的豪华崭新,娱乐系统也很匮乏,空姐多是大妈,形象远不如国内。但是他们的服务就是不一样,开始大叔机长出来和大家当面问候,讲一些航程,显得很亲切。而不像我国航空公司的机长,从不露脸,用冷冷的、不标准的英文应付式地问候。 Recently I went to Germany for training (yes, soft power has dashed out of Asia to Europe) and traveled all the way to Switzerland, the Netherlands and France. I felt a lot of enlightenment all the way. The soft power of Europe is reflected in all aspects. I will share with you here for your reference. The first Swiss Airlines aircraft to sit there is no luxury of the new China Eastern, the entertainment system is also very scarce flight attendants are mostly aunt, the image is far less domestic. But their service is not the same, Captain Uncle began to come out and greet each other face to face, say some voyages, it is very cordial. Unlike the captains of our airlines, they never greet their greetings in cold, non-standard English.