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目的探讨品管圈(QCC)活动在降低肾穿刺术后尿潴留发生率中的实施体会,从而提高健康教育知晓率、降低术后并发症、提高护理质量、提高患者满意度、提升优质护理。方法成立品管圈,按品管圈活动的步骤实施各项措施,调查现状并确定活动方案。结果推行品管圈活动能降低肾穿刺术后尿潴留的发生率,由原来22%降至11%。结论品管圈活动提高了科室的护理质量,增加了科室的凝聚力,提高了患者的满意度。
Objective To explore the implementation of QCC in reducing the incidence of urinary retention after renal puncture, so as to improve awareness of health education, reduce postoperative complications, improve nursing quality, improve patient satisfaction and improve quality of care. Methods The establishment of quality control circle, according to the quality control circle activities of the steps to implement the measures to investigate the status quo and determine the program of activities. Results The implementation of quality control ring activities can reduce the incidence of urinary retention after renal puncture, from 22% to 11%. Conclusion Quality control circle activities improve the quality of departmental care, increase the cohesion of departments and improve patient satisfaction.