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目的:为体现“以患者为中心”的服务理念,促进医院管理科学化、规范化,拓宽医疗服务领域,提升医院医疗服务水平,提高医疗服务质量,提高患者满意度。方法:给住院患者提供全程、规范的人性化服务,住院期间发放服务问卷评价表,出院时调查患者满意度,出院后予电话回访。结果:患者满意度明显提高。结论:通过此项服务的开展,大大提高患者的满意度,提升了医院的知名度和社会信任度,收到良好的社会效益。
Objective: To reflect the service concept of “patient-centered”, to promote scientific and standardized hospital management, broaden the field of medical services, improve the level of medical services in hospitals, improve the quality of medical services and enhance patient satisfaction. Methods: To provide inpatients with full, standardized and humane services, service questionnaire evaluation form issued during hospitalization, patient satisfaction surveyed after discharge, telephone return visit after discharge. Results: Patient satisfaction improved significantly. Conclusion: Through this service, the patients’ satisfaction is greatly improved, the hospital’s popularity and social trust are enhanced, and good social benefits are received.