一、“让高层主管在现场待一天”“走动管理”是近十年来颇受推崇的管理概念,而“亲自体验”则更进了一步,其管理效果也更为明显。美国芝加哥凯悦大饭店公司总部设立了“体验日”(InTouchDay)工作制度,包括总裁、副总裁在内的高层主管亲自“下海”,通过体验和认识现场日常工作,更深入地了解员工和顾客,以及他们所面对的问题。 First, “Let senior managers stay on the spot for a day” “Walking Management” is a management concept that has been highly respected in the past decade, and “personal experience” is one step further, and its management effect is even more pronounced. The headquarters of Hyatt Regency Chicago, USA, has established the “InTouchDay” working system. Senior executives including president and vice president personally “go to the sea” to learn more about employees and customers through experience and understanding of daily work on site. And the problems they face.