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目的探讨护理层级管理在提高临床护理服务质量中的作用。方法选取我院工作的护士100例,随机分为对照组和观察组,各50例,均为女性。对照组采用常规护理,观察组采用护理层级管理,比较护士分层级管理模式实施前、后护理的质量。结果观察组实施层级管理后,所有项目均优于对照组,两组相关数据相比差异具有统计学意义(P<0.05)。结论护理层级管理能够有效地提高护理服务质量,为患者创造优质的治疗环境。
Objective To explore the role of nursing management in improving the quality of clinical nursing services. Methods 100 nurses working in our hospital were randomly divided into control group and observation group, 50 cases in each group, all of whom were female. The control group used routine nursing, the observation group used nursing-level management, and compared the nursing quality before and after the nursing-level management. Results All the subjects in the observation group were better than the control group after implementing the level management. There was significant difference between the two groups (P <0.05). Conclusion Nursing level management can effectively improve the quality of nursing service and create a good treatment environment for patients.