许多质量专业人士发现,有些企业领导仍然把质量和业务改进分开考虑。虽然不全都是这样,但这种现象已经越来越普遍。当然,这并不是质量人士在这些年中所致力于推进的事情。为提高经济收入而做的努力是否导致了改进和质量间的裂层呢?H·詹姆士·哈灵顿(H.James Harrington)担心,由质量专业人士以省钱为目的发起的运动,是否使人们丢失了“真正的质量目标——即更好的产品和服务。” Many quality professionals find that some business leaders still consider quality and business improvement separately. Although not always true, this phenomenon has become more common. Of course, this is not something that quality people have been pushing for these years. Do efforts to raise incomes lead to a rift between improvement and quality? H. James Harrington fears that the movement by quality professionals aimed at saving money, Whether to make people lose “The real quality goal - that is, better products and services. ”