笔者了解到,基层职工群众给一些单位、部门打电话找人办事,不时会有这样的“遭遇”:或碰到对方语气生硬,就像接受“质询”一样,心里不是滋味;或接听电话的人不愿多说,“你要找的人不在”、“我也不知道”或“电话里说不清楚”等等,一句话回复了事;有的怕接电话自找麻烦,任凭电话铃声不停,就是不接电话;尤其是个别单位值班电话“没 The author understands that grassroots workers and staff members give phone calls to some units and departments to find people to do things from time to time. Such occasional ”encounters“ or encountering each other’s blunt tone are like accepting the ”questioning“ Or answer the phone unwilling to say, ”you are looking for people not “, ”I do not know “ or ”phone can not tell “ and so on, a word back to the thing; some Afraid to answer the phone for trouble, despite the phone ringing, that is, do not answer the phone; especially the individual unit on duty phone ”no