质量管理是众多企业不可回避的课题,却又是企业非常稀缺的资源。质量管理的精髓到底是什么呢?中国零缺陷管理之父——杨钢先生,在愉悦的氛围里,用仿佛信手拈来的故事和案例演绎富有激情的思想,带给我们全新的思想震撼,让人茅塞顿开:原来,质量管理不是方式而是经营之道,不是工具而是企业的目标;质量管理是企业管理的纲,是战略管理的核心,蕴含着第一次就把正确的事情做对的哲学…… Quality management is an unavoidable issue for many enterprises, but it is also a very scarce resource for enterprises. What is the essence of quality management? In the joyous atmosphere, Mr. Yang Gang, the father of zero defect management in China, uses the stories and cases that seem to come in handy to interpret the passionate thoughts that bring us a brand new mindset that shocks people In fact, quality management is not the tool but the goal of the enterprise. Quality management is the key to enterprise management and the core of strategic management. It contains the philosophy that the right thing is right for the first time ...