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随着电视播控中心IT业务规模和复杂度的急剧上升,精准高效的IT运维监控对于实现“安全播出”的总目标至关重要。本文基于济南电视台播出系统IT运维监控中心项目实例,采用国际通用的CA UIM软件系统作为监控核心,实现了对基础设施层、中间件层、业务层多个层次监控的实现方式。系统引入符合ITIL定义的多角度SLM(Service Level Management)运维管理方法,将各故障影响的权重反映到服务级别上,实现了基于IT服务质量的自上而下的精准运维管理。
With the dramatic increase in the scale and complexity of the IT business in a TV broadcast control center, accurate and efficient IT operation and maintenance monitoring is crucial to achieving the overall goal of “security broadcast.” This article is based on Jinan TV broadcast system IT operation and maintenance monitoring center project instance, the use of internationally accepted CA UIM software system as the monitoring core, to achieve the infrastructure layer, middleware layer, business layer multi-level monitoring of the realization. The system introduced a Service Level Management (SLM) operation and maintenance management method consistent with ITIL definition, reflected the weight of each fault impact on the service level, and realized top-down precision operation and maintenance management based on IT service quality.