在当前中国民航持续快速发展的大背景下,一方面运力投放及航班量的持续增加,另一方面空域资源紧缺矛盾日益突出,航班正常性受到多种因素制约,航班延误率居高不下成为社会各界对民航关注的突出焦点所在。在这种背景下,以服务用户,让旅客出行更安心为目标的航旅纵横团队,一直在思考:既然航班延误多的事实无法改变,能否找到一种方法,从旅客的角度出发,通过某种途径,对遇到航班延误的旅客,在物质和精神上均做出一定的补偿,从而最大程度地弥补航班延误带给旅客的损失?“延误猜一猜”便是航旅纵横的一次尝试。“延误猜一猜”的基本模式是:用户首 Under the current background of sustained and rapid development of civil aviation in China, on the one hand, the capacity deployment and the continual increase in the number of flights, on the other hand, the contradiction between airspace shortage and resource shortage has become increasingly prominent. The normality of flights is subject to various factors and the high flight delay rate has become the social Civil aviation attention from all walks of life the focus of attention. Against this background, the cruise control team, which aims at serving users and making passengers feel more at ease, has been pondering: since the fact that many flights are delayed can not be changed, can we find a way from the passenger’s point of view A certain way, passengers who encounter flight delays, to make some material and spiritual compensation, so as to make up for the loss caused by flight delays to tourists? “Delay guess ” is the brigade aspect A try “Delay Guessing ” The basic pattern is: the user first