论文部分内容阅读
从“供电服务业务属性分析—具体业务流程分析—供电服务接触分析”三维分析角度建立了供电企业专项业务评价体系,采用因子分析法进行了实证分析,说明了具体评价过程,并证明了其有效性。给出了供电服务质量改进的方向及管理重点。通过此评价体系在国内某供电企业中的应用,对该地区供电服务质量改进提供了指导。
From the “power service business attribute analysis - specific business process analysis - power supply service contact analysis ” three-dimensional analysis of the power supply business established a special business evaluation system, the use of factor analysis method of empirical analysis shows that the specific evaluation process, and proved Its effectiveness. Given the direction of power service quality improvement and management focus. Through the application of this evaluation system in a domestic power supply enterprise, it provides guidance on the improvement of power supply service in this area.