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公共服务是现代政府工作的一项重要职能,完善的公共服务建设将推动电子政务更好地发展。知识管理是确保公共服务质量的关键因素之一。文章通过对电子政务公共服务中的知识管理需求和Wiki的知识管理特性的分析,提出了政务级Wiki应用的工作流程及基于Wiki的政府知识管理平台模型,并对Wiki在政府知识管理中的具体应用进行了初步构想。
Public service is an important function of modern government work, and perfect public service construction will promote the development of e-government. Knowledge management is one of the key factors in ensuring the quality of public services. By analyzing the knowledge management requirements of public service in E-government and the knowledge management features of Wiki, this paper puts forward the work flow of government-level Wiki application and the model of government knowledge management platform based on Wiki, and analyzes the specificities of Wiki in government knowledge management Application of the initial idea.