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要想实现档案的利用价值,取得最佳服务效果,就必须研究和掌握利用者的心理活动规律。在此,笔者通过对利用者的心理分析,提出做好档案工作的几个意见。一、利用者心理分析档案信息真实可靠,最具权威性,而档案利用者出于不同的动机,在利用档案过程中,往往产生不同的心理特点,其表现必须予以重视,才能做好服务工作。一是急迫心理。利用者到档案馆来一般都是来寻找凭证或带着明确的目的的,有的还有较强的时间要求,所以,利用者都希望尽快查到自己所需的档案材料,在档案利用心理上表现得比较迫切。二是求助心理。初次涉
In order to realize the use value of files and obtain the best service effect, we must study and grasp the law of users’ mental activities. Here, I through the psychological analysis of users, put forward several suggestions to do the file work. First, the user psychoanalysis file information is true and reliable, the most authoritative, and file users for different motives in the use of files, often have different psychological characteristics, the performance must be taken seriously to be good service work . First, the urgency. Users to the archives are generally to find a certificate or with a clear purpose, and some still have strong time requirements, so users are hoping to find their own required files as soon as possible, in the use of files psychological On the performance of the more urgent. The second is to help psychology. First time involved