“这里是纪委信访室吗?我要反映问题。”“是的,您请坐,您请说……”就是从这样简短的对话中,我开始了在介休市纪委监委信访室为期一个月的轮训工作。信访工作是为民解忧的窗口工作,接触的是最基层的广大群众,群众反映的诉求也是各种各样。在接待来访群众、处理信访事项过程中,不仅需要超人的耐心还需要有一颗敏感的心和丰富的专业知识。信访干部要心平气和,热情接待,耐 “” Yes, you please sit down, please say ...... "is from such a brief dialogue, I started in the Jiexiu Commission for Discipline Inspection Commission petitions Room for a month of rotation work. The petition work is a window for the people to worry about and contacts with the masses at the grassroots level. The demands of the masses are also varied. In the reception of the masses, the handling of petitions matters, not only need superman’s patience but also need to have a sensitive heart and rich professional knowledge. Petition cadres should be calm, warm reception, resistance