1925年,希尔顿酒店开始在美国各地落成,作为酒店创始人的康拉德·希尔顿,要求员工一定要耐心、有礼貌地服务好顾客。一天,一名脾气急躁的顾客没按照酒店要求,在结账时忘了带房卡,可收银员坚持让他出示房卡,结果双方发生了争执。“什么破旅馆,这么多规矩,以后再也不来住了。”最后,那名顾客扔出几张钞票,便气愤地朝外面走。这一幕恰好被路过的希尔顿看到,他赶紧 In 1925, Hilton Hotels began to be completed throughout the United States, as the hotel’s founder, Conrad Hilton, requires employees must be patient and polite manner to serve customers. One day, a hot-tempered customer did not follow the hotel’s request and forgot to bring his room card at the checkout. The cashier insisted that he be issued a room card, resulting in a dispute between the two parties. “What broke the hotel, so many rules, will never come again. ” Finally, the customer threw a few notes, they angrily walked outside. This scene happens to be seen by the passing Hilton, he hurriedly