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在日常生活中，当别人做错了事或者没有能够做好某事的时候，我们可能会责备或者抱怨。而当我们自己受到别人的责备或者抱怨时，我们是不是也要学会表达歉意呢？请看本期话题Blame and Complaint。
一、表达blame and complaint的常用语
1. I’m sorry to bring this up， but... 抱歉提出这件事，但是……
2. I’m very impatient with... 我对……不耐烦了。
3. They shouldn’t have done it. 他们不应该这样做。
4. They are to blame. 他们应该承担责任。
5. Perhaps / Maybe they should / ought to... 可能他们应……
6. Why don’t you do something about it？ 你为什么不做点什么？
7. I’m afraid I have a complaint to make about the service. 我对你们的服务有意见。
8. I got very annoyed about it. 我对此事烦透了。
9. Can’t you do anything right？ 成事不足，败事有余。
10. I am sorry for the trouble I’ve given you. 对不起，给你添麻烦了。
11. I’m sorry. I didn’t mean to hurt you. 对不起，我不是有意伤害你的。
12. You’re away too far. 你太过分了。
13. I’m not a bit satisfied with such a result. 我对这个处理结果不满意。
二、对话演练：
A： Mark， can I have a word with you？ I’m very impatient with Becky.
B： Why is that？ I’ve always found her very easy to get on with.
A： Well， that’s not the problem. She’s a lovely person but whenever I ask her for something， she never seems to know where to look; it takes ages to find what I need. Now she seems to have lost a really important file that I gave her last week.
B： OK. I’ll have a quiet word with her—I know she’s been a bit overworked recently， but it sounds like she needs to sort herself out a bit.
A： Thanks， Mark， I appreciate it.
B： No problem.
三、把符合對话内容的选项填入空白处。
A. Well， we’ll be happy to change it for you.
B. Would you like to choose a different colour？
C. so I’d like to change it for another one.
D. That sounds fine.
E. We’ll call you when it comes in.
A： Can I help you？
B： Yes， my daughter bought this camera here for my wife’s birthday. But it doesn’t work， _1_
A： I see. Let me have a look... _2_ but I’m afraid we don’t have another pink one.
B： Oh， what will I do then？
A： _3_ We do have this camera in black and orange.
B： My wife doesn’t like either of those colours.
A： If you want， we can order another camera just like this one. There wouldn’t be any extra charge for it.
B： _4_ Would you please go ahead and do that？
A： We’d be very happy to. But it’ll take at least a week， maybe ten days. _5_
B： Thank you very much.
（Key ? p. 37）
一、表达blame and complaint的常用语
1. I’m sorry to bring this up， but... 抱歉提出这件事，但是……
2. I’m very impatient with... 我对……不耐烦了。
3. They shouldn’t have done it. 他们不应该这样做。
4. They are to blame. 他们应该承担责任。
5. Perhaps / Maybe they should / ought to... 可能他们应……
6. Why don’t you do something about it？ 你为什么不做点什么？
7. I’m afraid I have a complaint to make about the service. 我对你们的服务有意见。
8. I got very annoyed about it. 我对此事烦透了。
9. Can’t you do anything right？ 成事不足，败事有余。
10. I am sorry for the trouble I’ve given you. 对不起，给你添麻烦了。
11. I’m sorry. I didn’t mean to hurt you. 对不起，我不是有意伤害你的。
12. You’re away too far. 你太过分了。
13. I’m not a bit satisfied with such a result. 我对这个处理结果不满意。
二、对话演练：
A： Mark， can I have a word with you？ I’m very impatient with Becky.
B： Why is that？ I’ve always found her very easy to get on with.
A： Well， that’s not the problem. She’s a lovely person but whenever I ask her for something， she never seems to know where to look; it takes ages to find what I need. Now she seems to have lost a really important file that I gave her last week.
B： OK. I’ll have a quiet word with her—I know she’s been a bit overworked recently， but it sounds like she needs to sort herself out a bit.
A： Thanks， Mark， I appreciate it.
B： No problem.
三、把符合對话内容的选项填入空白处。
A. Well， we’ll be happy to change it for you.
B. Would you like to choose a different colour？
C. so I’d like to change it for another one.
D. That sounds fine.
E. We’ll call you when it comes in.
A： Can I help you？
B： Yes， my daughter bought this camera here for my wife’s birthday. But it doesn’t work， _1_
A： I see. Let me have a look... _2_ but I’m afraid we don’t have another pink one.
B： Oh， what will I do then？
A： _3_ We do have this camera in black and orange.
B： My wife doesn’t like either of those colours.
A： If you want， we can order another camera just like this one. There wouldn’t be any extra charge for it.
B： _4_ Would you please go ahead and do that？
A： We’d be very happy to. But it’ll take at least a week， maybe ten days. _5_
B： Thank you very much.
（Key ? p. 37）