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电脑电话集成（ＣＴＩ）使电脑和电话两种技术融和在一起。本文回顾ＣＴＩ的发展历史，介绍了两个ＣＴＩ的主流标准：ＴＡＰＩ和ＴＳＡＰＩ，描述了ＣＴＩ的几种应用模型，比较了一种部门级ＣＴＩ系统的不同实现方案
Computer Telephony Integration (CTI) brings together both computer and telephony technologies. This article reviews the history of CTI development and introduces two mainstream CTI standards: TAPI and TSAPI, describes several CTI application models and compares different implementations of a departmental CTI system