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治理的技术化是现代国家治理体系和治理能力现代化的重要内容。本文从技术的社会和政治属性出发,以我国较早、较为广泛地将信息通信技术应用于社区治理的杭州市上城区为例,研究技术性协同治理的功能、内在张力及修复机制,研究发现提高服务效率与强化监管是技术性协同治理的两个相互依存、相互作用的功能;技术性协同治理一方面能够提高行政效率,另一方面也会加大对社会的监管,抑制社会的活力。这一矛盾根源于官僚体制试图采用技术性协同治理将不确定性问题内部化、常规化。为此,应该用人本主义来弥补技术治理的缺陷,政府同时扮演好“工程师”和“园丁”的角色,提高社区自治水平和社会治理能力。
The technicalization of governance is an important part of the modern national governance system and the modernization of governance capacity. Based on the social and political attributes of technology and the earlier, more extensive application of ICT in community management in Shangcheng District of Hangzhou as an example, this paper studies the function, inherent tension and repair mechanism of technical collaborative governance, Service efficiency and strengthening supervision are two interdependent and interacting functions of technical collaborative governance. On the one hand, technical collaborative governance can improve administrative efficiency, on the other hand, it will also increase social supervision and restrain social vitality. This contradiction stems from bureaucratic attempts to use technical synergies to internalize and normalize the problems of uncertainty. To this end, we should make use of humanism to make up for the shortcomings of technical governance. The government plays a good role of “engineer” and “gardener” to improve the level of community autonomy and social governance.