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随着信息技术和互联网的普及,企业建设配套的信息化系统成了一项新的挑战。对保险这类服务性企业而言,信息化的作用主要集中在客户的保持能力、降低成本以及增加销售收入上。以客户为中心的服务理念绝非仅是礼貌待客微笑服务,真正良好的服务是基于客户的需要而提供的全方位的服务,并将这种服务理念融于产品设计、业务经营和企业管理的全过程。而企业信息化建设的
With the popularization of information technology and the Internet, the information system supporting the construction of enterprises has become a new challenge. In the case of insurance-oriented service enterprises, the role of informationization mainly focuses on maintaining customers’ ability, reducing costs and increasing sales revenue. Customer-centric service philosophy is by no means just a courtesy hospitality smile service, a truly good service is based on customer needs and provide a full range of services, and this service concept into product design, business management and business management The whole process. The construction of enterprise information