医闹事件主体的心理特点,包括认知存在偏差、不良情绪积累、畸形的物质需求、法律意识淡薄以及去个性化等几个方面。针对这些心理特点,公安机关可以通过改变认知、安抚情绪、加强法律法规教育、分化群体、积极引导、心理培训等方式应对。 The psychological characteristics of the main body of medical treatment and troublemaking include several aspects such as deviation of cognition, accumulation of bad emotions, material requirements of deformity, weak legal consciousness and depersonalization. In response to these psychological characteristics, public security organs can respond to such problems as changing their cognition, appeasing their emotions, strengthening education on laws and regulations, differentiating groups, actively guiding and psychological training.