作为领导的秘书,接待群众来访是一项重要职责。党政办公部门经常会有群众来访,接待质量的好坏,直接关系和影响到党和政府以及领导在人民群众心目中的形象。那么,作为领导的秘书应如何对待群众的“访”和“问”呢?笔者的实践体会如下:一是热心接待。一般来说,群众到党政机关上访,要求和领导会面,是在迫不得已的情况下才来的,他们是带着对党和政府的信赖,抱着解决困难和问题的极大希望而来的。他们大多数 As the leading secretary, it is an important duty to welcome the masses. Party and government offices often have the masses to visit the reception quality is good or bad, has a direct relationship and affects the party and government and leadership in the hearts of the people in the image. So, as the leadership of the Secretary should be how to deal with the masses “visit” and “ask”? The author’s experience as follows: First, enthusiastic reception. Generally speaking, when the masses petition the party and government organs for petitions, demands and leadership meetings, they are forced to do so under the circumstance of their own will. They come with great trust in the party and the government and with great hope of solving the difficulties and problems . Most of them