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将ITIL思想及其标准化流程运用于IT运维,是IT管理的理想目标和战略方向。本文介绍了某电力公司信息运维综合监管系统的构建及应用情况,分析了企业在建设ITIL的过程中,需要注意与完善的地方。
Applying ITIL thinking and its standardization process to IT operation and maintenance is the ideal target and strategic direction of IT management. This paper introduces the construction and application of a comprehensive supervision and management system for information operation and maintenance of a power company, and analyzes the places that companies need to be aware of and consummated in the process of building ITIL.