规范和简化处置程序是完善医患纠纷管理的关键,这不仅有利于提高医患纠纷处置效率,也有利于及时化解医患矛盾,防止医患纠纷的发生。文章始终坚持“目的论”和极简主义管理思维,通过了解医患纠纷受理程序与原则来介绍一种简单且实用的受理医患纠纷的模式,即“多窗口受理——单窗口汇总”受理模式。 Regulating and simplifying disposal procedures is the key to improving the management of disputes between doctors and patients, which not only helps to improve the efficiency of doctor-patient dispute resolution, but also helps to timely resolve the contradiction between doctors and patients and prevent the occurrence of doctor-patient disputes. The article always adhere to “Teleology ” and minimalist management thinking, by understanding the procedures and principles of admissibility of patients and patients to introduce a simple and practical mode of acceptance of medical disputes, “multi-window reception - single window Summary ”reception mode.