论文部分内容阅读
越来越多的实践证明,企业成功的关键在于重视客户的需求。“企业经营的真谛在于获得并留住客户。”如何利用先进的信息技术及优质高效的服务满足不断提高的客户期望值?企业该如何留住老客户、争取新客户?如何获取市场上客户的消费信息,挖掘和分析这些数据,从中得出有用的、正确的结论,进而为客户提供更好的产品和服务?笔者认为应做好以下几方面的工作。一、了解客户需求,作好对客户承诺的工作
More and more practice proves that the key to the success of enterprises lies in paying attention to the needs of customers. “The essence of business is to get and retain customers. ” How to use advanced information technology and quality and efficient service to meet rising customer expectations? How to retain customers for new customers? How to get customers in the market? Of consumer information, mining and analysis of these data, draw useful and correct conclusions, thereby providing customers with better products and services? I believe that should do the following aspects of the work. First, understand customer needs, make a commitment to customer work