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叫号机区域。这块区域的缺点就是客户停留的时间比较短,一般是取了号码牌之后立刻走开。因此大堂经理必须快速观察,进行客户的分流、引导和识别,遇到优质的客户更要主动上前热情询问,增加客户对我行的好感和亲切度。客户填单区。客户在填单的过程中会涉及到很多业务知识,所以就要求大堂经理必须具备专业素养和业务知识。这样,通过我们对客户耐心的辅导与帮助,可以慢慢赢得客户的好感与信任,也可以从聊天中挖掘出更多有利于我们营销的信息。
Caller area. The disadvantage of this area is the customer stays for a short time, usually take the number plate immediately after the departure. Therefore, the lobby manager must quickly observe the diversion of customers, guide and identify high-quality customers have to take the initiative to warm forward to ask more to increase the customer’s favor and cordial to my line. Customer fill a single area. Customers fill in the process will involve a lot of business knowledge, so ask the lobby manager must have the professionalism and business knowledge. In this way, through our patient counseling and help customers, customers can slowly win the favor and trust, you can also dig out from the chat more conducive to our marketing information.