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沟通的本意是信息交流,既可以发生在群体(组织)间,也可以发生在组织和个体以及个体之间,是交往发生的基础。沟通存在于组织管理的每个环节。有效的沟通能为组织提供工作的方向、了解内部成员的需要、了解管理效能的高低等。从目的上讲,沟通是共同磋商的意思:即让别人明白自己所说,让自己理解别人所讲。
The original intention of communication is to exchange information, which can occur between groups (organizations), organizations and individuals as well as between individuals, and is the basis for communication. Communication exists in every aspect of organizational management. Effective communication can provide the organization with the direction of work, understand the needs of internal members, and understand the level of management effectiveness. From the purpose of speaking, communication is the meaning of common consultation: let others understand what they say, let yourself understand what others say.