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从系统稳定性原理出发探讨我国医院建立患者信息反馈机制的必要性,医院反馈机制存在的问题及优化医院反馈机制的建议。提出反馈机制的建立是医院管理系统保持稳定的决定性因素,医院应建立起客观、科学、合理的反馈评价体系,并提倡应让第三方专业机构参与到医院反馈评价工作中去,以保证测评结果的真实性与公正性,将医院反馈机制的建立纳入医改政策体系中。
Based on the principle of system stability, this paper discusses the necessity of setting up patient information feedback mechanism in hospitals in our country, the problems existing in the feedback mechanism of hospitals and the suggestions for optimizing the feedback mechanism in hospitals. The establishment of the feedback mechanism is the decisive factor for the hospital management system to remain stable. The hospital should establish an objective, scientific and reasonable feedback evaluation system and advocate that third-party specialized agencies should be involved in the hospital feedback evaluation in order to ensure the evaluation results The authenticity and fairness of the hospital feedback mechanism into the medical reform policy system.