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80年代中期,首次开发出了计算机-电话集成(CTI)产品。曾经一度多家业界主要厂商都热衷于建立PBX(专用分支交换)支持的标准API,并希望CTI产品能够与PBX连接。除此之外,CTI标准的革新一直缓慢,至今没有一套较为成熟的标准API。然而CTI工业却并未因此而受到影响。相反地,由于不断的技术革新而有了长足的进步。因此,人们不禁要问,CTI工业是否真的需要API标准?如果真的出台了API标准,它会是CTI工业的助推剂还是拦路虎? 功能扩充 CTI的最初设想是把计算机与电话结合起来,主要应用领域是客
For the first time in the mid-1980s, a computer-telephony integration (CTI) product was developed. For a time once a few major industry players keen to establish a PBX (Private Branch Exchange) to support the standard API, and hope that CTI products can connect with the PBX. In addition, the innovation of CTI standard has been slow, so far there is no more mature standard API. However, CTI industry has not been affected. On the contrary, due to continuous technological innovation and made considerable progress. Therefore, one can not but ask whether CTI industries really need the API standard? If API standards are really introduced, will it be a booster or stumbling block for CTI Industries? The first expansion of CTI was to combine computers with telephones, The main application area is off