一、问题的提出业务流程再造(Business Process Reengineer,BPR)的产生与发展经历了一个从激进到趋于冷静的过程。20世纪80年代后期,流程再造开始广泛流行。当时,迈克尔·哈默(Michael Hammer)通过在信息技术领域服务中的咨询工作发现,在没有理顺流程的情况下,企业贸然大规模地采用信息技术,其效果往往是不尽人意的。1990年,哈默在《哈佛商业评论》上发表的《重组工作:不要自动化改造——重新开 First, the problem raised Business Process Reengineering (Business Process Reengineer, BPR) the emergence and development experienced a radical to tend to be calm process. In the late 1980s, process reengineering began to flourish. At the time, Michael Hammer, through his consultative work in the field of information technology, found that without the streamlining of processes, the rampant adoption of information technology by enterprises was often unsatisfactory. In 1990, Hammer published the “Harvard Business Review” on the reorganization: Do not automate - re-opened