业务流程再造(BPR)的基本内涵是:以作业为中心,摆脱传统组织分工理论的束缚,提倡顾客导向、组织变通、员工授权和信息技术应用,其核心是“流程”和“再造”。“流程”即集成从订单到交货或提供服务的一连串作业活动,使其建立在“超职能”基础上并跨越不同职能部门的分界线;“再造”即打破旧的管理规范,再造新的组 The basic connotation of Business Process Reengineering (BPR) is to focus on homework and get rid of the shackles of the theory of division of labor in traditional organizations, advocating customer orientation, organizational flexibility, employee empowerment and application of information technology. The core of Business Process Reengineering (BPR) is “Process” and “Reengineering ”. “Process ” is the integration of a series of activities from order to delivery or delivery of services to build on the “super function” and across the boundaries of different functional departments; “rebuild ” to break the old Management practices, to create a new group