近年来,邮政部门高度重视大客户服务工作,成立了大客户管理机构,围绕大客户开展市场营销工作,在经营发展上收到了明显的成效。但随着这项工作的进一步深入,一些“病症”开始出现,并且困扰着企业经营工作。病症一:先天不足在大客户服务机构的运作过程中,普遍出现了与专业部门发 In recent years, the postal sector attaches great importance to large customer service work, set up a large customer management agency, carrying out marketing work around big customers, and have achieved remarkable success in business development. However, as this work progressed further, some “symptoms” began to appear and plagued the business operations. Illness One: Inherent deficiencies In the operation of major customer service agencies, the general emergence of a professional department