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目前商业服务业全面质量管理的开展大体有三种状况:(1) 认识到全面质量管理是新的经济运行机制的客观性,对提高企业的经营管理水平,增强企业的竞争力和适应力有重要作用。积极进行人员培训,结合企业实际制定方案,有步骤地开展全面质量管理。(2) 有一定认识,但质量意识不强,急功近利,没有全盘的安排,甚至把搞活经营和全面质量管理对立起来,导致质量管理推行中的间歇性和单一性。(3) 缺乏认识。基本上按照传统观
Currently, the overall quality management of the business service industry can be carried out in three general conditions: (1) It is important to realize that total quality management is the objectivity of the new economic operating mechanism, and it is important to improve the business management level of enterprises and enhance their competitiveness and resilience. effect. Actively carry out personnel training, combine company’s actual plans, and carry out comprehensive quality management step by step. (2) There is a certain understanding, but the quality awareness is not strong, quick success, no overall arrangement, and even the invigoration of the operation and the total quality management of the confrontation, resulting in the intermittent and single nature of the implementation of quality management. (3) Lack of understanding. Basically, according to traditional views