在开发新的消毒柜和改进一款消毒柜之前,了解客户需求能够拉动产品向好的方向发展并且达到事半功倍的效果,消毒柜调研也要做到以人为本,因此调研的方法显得十分重要。本文以统计学理论表述客户需求和客户愿望,将从了解客户需求的整个过程来研究阐述调研方法。 Before developing a new disinfection cabinet and improving a disinfection cabinet, understanding the customer needs can lead the product to a better direction and achieve a multiplier effect, and the disinfection cabinet research needs to be people-oriented. Therefore, the research method is very important. In this paper, the statistical theory of customer needs and customer wishes, will understand the customer needs of the whole process to study and explain research methods.