2012年,在国家税务总局委托第三方进行的纳税人满意度调查排行中,浙江省地税系统获全国地税系统第一名。他们是如何了解和响应纳税人需求的?如何通过满足纳税人种类繁多、正当合理的个性化需求,持续提高纳税人满意度和税收遵从度?浙江省财政厅厅长、省地税局局长钱巨炎与本刊进行了对话。 In 2012, in the survey of taxpayer satisfaction survey commissioned by the third party by the State Administration of Taxation, the local government tax system in Zhejiang Province won the first place in the national government land tax system. How do they understand and respond to the needs of taxpayers? How to continuously improve taxpayer satisfaction and tax compliance by meeting the needs of a wide range of taxpayers and being legitimate and reasonable? Director of Zhejiang Provincial Department of Finance and Director of Provincial Tax Bureau Qian Ju Yan and the magazine conducted a dialogue.