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公共危机决策中的信任问题,其实质上是公众在信息不完整或结果不确定的条件下,对政府能否通过危机决策提供给公众安全所持有的一种合理期待与信心,这种期待与信心构成了人们在危机中交往的基本情境。现阶段,我国公共危机决策还存在着诸如决策机构分散、权责不清,决策信息系统不完善,决策主体能力与水平不高,公众利益诉求表达渠道不畅等影响公众信任的因素。因此,政府要获得公众的信任与支持,就必须坚持“以人为本”的价值理念,建立起一套行之有效的公共危机决策体系,引导公众积极参与并支持政府的公共危机决策。
The issue of trust in public crisis decision-making is essentially a reasonable expectation and confidence held by the public whether the government can provide public safety through crisis decision-making under the condition of incomplete information or uncertain result. Such expectation And confidence form the basic context in which people interact in a crisis. At the present stage, there are still some factors affecting the public trust such as the decentralization of decision-making bodies, unclear powers and responsibilities, imperfect information systems, low capacity and level of decision-making entities, and poor public interest expression channels. Therefore, to gain public trust and support, the government must adhere to the “people-oriented” value concept and establish a set of effective public crisis decision-making systems to guide the public to actively participate in and support the government’s public crisis decision-making.