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优势六:人性化的客户服务 中国移动秉承“沟通从心开始”的服务理念,通过广 泛开展“客户回访”、“星级服务”等活动,推进服务工程,建立健全服务监督、激励机制,同时重视1860、1861客户服务中心的建设,提供24小时人工服务,最大程度地满足客户轻松。便捷使用手机的需求,享受移动的科技关怀。中国移动还为客户提供了多种业务办理、手机缴费、话费查询的方式,使客户真正感到放心、省心、称心、交心、开心。 为全球通贵宾提供机场贵宾候机服务,全国联网跨行业消费优质服务,客户经理一对一服务以及免保证全国际漫游、积分计划、赠送客户杂志,信用透支等体贴入微的系列精品服务。全球通——奋斗不懈,成功无际!
Advantage 6: Humanized Customer Service China Mobile adheres to the service concept of “communication starts from the heart” and promotes service engineering by extensively conducting “customer return visits” and “star service” activities so as to establish and improve service supervision and incentive mechanisms and meanwhile, Attention 1860,1861 customer service center construction, providing 24-hour manpower services, to maximize customer satisfaction. Easy to use mobile phone needs, enjoy the mobile technology care. China Mobile also provides customers with a variety of business processing, mobile payment, calls query, so that customers really feel relieved, peace of mind, compassion, pay attention, happy. VIP service for the world VIP waiting airport service, the national network of cross-industry consumer services, customer manager one-on-one service and to ensure that the entire international roaming, integral planning, complimentary customer magazines, credit overdrafts and other considerate series of boutique services. Global Communication - Struggling, Success!