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经营过程始终面向顾客利益是市场中企业经营行为的最重要的任务。因此，通常作为先锋的汽车工业及其供应商开发了各种可以转让给其他行业的方法。对汽车供应商而言，变化了的环境条件是促使他们在为顾客服务的过程中实施整个经营过程优化的原因。从备件的确认、购置、储存直到发送和车辆维修，在整个关系中通过采用彼此协调的措施，使供应成本显著降低。对机械设备制造而言，这些措施具有同样重要的意义，它们可以在资本货物的寿命不断延长的情况下，满足保障备件供应的需要。
The business process always faces the interests of customers is the most important task of business operations in the market. As a result, the automotive industry and its suppliers, which are often pioneers, have developed various methods that can be transferred to other industries. For automotive suppliers, the changing environmental conditions are the reason for them to optimize the entire business process in the process of serving customers. From the confirmation, purchase, storage of spare parts to delivery and vehicle maintenance, the supply costs are significantly reduced by adopting mutually coordinated measures throughout the relationship. For machinery and equipment manufacturing, these measures are of equal importance. They can meet the need to guarantee the supply of spare parts in the event that the life of the capital goods is prolonged.