一天,一个客户写信给美国通用汽车公司的庞帝雅克部门,抱怨道:他家习惯每天在饭后吃冰淇淋。最近买了一部新的庞帝雅克后,每次只要他买的冰淇淋是香草口味,从店里出来车子就发不动。但如果买的是其他口味,车子发动就很顺利。庞帝雅克派一位工程师去查看究竟,发现的确是这样。这位工程师当然不相信这辆车子对香草过敏。他经过深入了解后得出结论,这位车 One day, a client wrote to the Pontiac division of General Motors in the United States complaining: his family used to eat ice cream every day after a meal. Recently bought a new Ponty Jacques, each time he bought as long as the vanilla ice cream flavor, the car out of the store will not move. But if you buy a different taste, the car started very well. Pontiac Jacques sent an engineer to see what exactly was found. Of course, the engineer did not believe the car was allergic to vanilla. He came to a conclusion after concluding his in-depth understanding of the car