沟通,不仅在我们的生活中不可或缺,就是对企业的生存、发展,也具有非常重要的意义,有关研究表明:企业管理中有70%的错误,是由于不善于沟通而造成的。管理离不开沟通,沟通渗透于管理的各个方面。如果企业中,领导与群众、部门与部门之间缺少必要的沟通,就会造成人际关系紧张,员工 Communication is not only indispensable in our life, but also has a very important meaning for the survival and development of enterprises. Studies have shown that 70% of the errors in business management are caused by poor communication. Management can not do without communication, communication infiltration in all aspects of management. If the business, the leadership and the masses, departments and departments lack the necessary communication, it will cause tensions, staff